Mail-Plus: Our Commitment to Integrity and Privacy

Our Code of Conduct

Our code of conduct serves as a guide for all Mail-Plus employees, contractors, and representatives. It reflects our core values and sets the standard for how we conduct business.

Internal Rules

1. Integrity First: We prioritize honesty and ethical behavior in all our actions. Our team members are expected to make decisions that align with our values, even when no one is watching.
2. Respect and Inclusion: We foster a work environment where diversity is celebrated and everyone feels valued. Discrimination or harassment of any kind is not tolerated.
3. Confidentiality: Given the nature of our business, maintaining client confidentiality is paramount. All employees sign non-disclosure agreements and receive regular training on data protection.
4. Continuous Learning: We encourage our team to stay updated with the latest developments in email technology, security, and data privacy. Regular training sessions and knowledge sharing are part of our culture.
5. Conflict of Interest: Employees must disclose any potential conflicts of interest. We have clear guidelines on accepting gifts, outside employment, and personal investments that could impact their work at Mail-Plus.

External Rules

1. Transparent Communication: We believe in clear, honest communication with our clients. Our team is trained to explain our services in straightforward terms, avoiding technical jargon unless necessary.
2. Fair Competition: We compete fairly in the marketplace. This means no disparaging competitors, no false advertising, and no anticompetitive practices.
3. Compliance with Laws and Regulations: We strictly adhere to all applicable laws and regulations in the countries where we operate. This includes data protection laws, anti-corruption laws, and industry-specific regulations.
4. Responsible Marketing: Our marketing materials and communications are designed to be accurate and truthful. We don’t make promises we can’t keep or claims we can’t substantiate.
5. Vendor and Partner Relations: We choose our vendors and partners carefully, ensuring they align with our ethical standards. We expect them to adhere to similar principles of integrity and data protection.

Data Usage and Privacy

As a company that deals with email routing, we understand the critical importance of data privacy. Here’s how we handle data:

Data Collection

We only collect data that’s necessary for providing our services. This typically includes:

• Email metadata (sender, recipient, timestamp)
• IP addresses for security and troubleshooting purposes
• Account information for billing and support

We do not access or store the content of emails unless explicitly required for troubleshooting purposes and with client consent.

Data Usage

The data we collect is used solely for:

1. Providing and improving our services
2. Ensuring the security and reliability of our platform
3. Billing and account management
4. Complying with legal requirements

We never sell client data or use it for purposes other than those stated above.

Data Protection Measures

We employ industry-standard security measures to protect client data:

• End-to-end encryption for all data in transit
• Regular security audits and penetration testing
• Access controls and authentication measures for our systems
• Employee training on data protection and privacy best practices

Compliance with Regulations

We comply with major data protection regulations, including:

• General Data Protection Regulation (GDPR) in the EU
• California Consumer Privacy Act (CCPA) in the US
• Health Insurance Portability and Accountability Act (HIPAA) for healthcare-related data

We’re committed to staying updated on evolving privacy laws and adapting our practices accordingly.

Transparency and Control

We believe in giving our clients control over their data. We provide:

• Clear information on what data we collect and how we use it
• Options to access, correct, or delete personal data
• Regular updates on our privacy practices and any changes to our policies

Attribution and Open Source Contributions

At Mail-Plus, we recognize that we stand on the shoulders of giants. Much of our work is built on open-source technologies, and we’re committed to giving back to this community.

Using Open Source Software

When we use open-source software in our solutions, we:

1. Comply with all licensing requirements
2. Provide proper attribution in our documentation and, where applicable, in our user interface
3. Keep track of open-source components to ensure we’re using up-to-date and secure versions

Contributing to Open Source

We actively contribute to the open-source community in several ways:

1. Code Contributions: Our developers are encouraged to contribute bug fixes and improvements to the open-source projects we use.
2. Open-Sourcing Internal Tools: When we develop internal tools that could benefit the wider community, we consider open-sourcing them.
3. Sponsorship: We financially support select open-source projects that are crucial to our work.
4. Knowledge Sharing: Our team members regularly participate in tech conferences and write blog posts, sharing insights and best practices with the community.

Balancing Open Source and Proprietary Code

While we’re committed to open source, we also need to protect our intellectual property. We have clear guidelines for our developers on what can be shared publicly and what must remain proprietary.